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PSC Greeter Representative
Clifton, NJ
Job Description
PSC Greeter Representative
Client Summary:
Our client works across the healthcare ecosystem to create a healthier world, one life at a time. Our client provides diagnostic insights from the results of our laboratory testing to empower people, physicians and organizations to take action to improve health outcomes.
Job Description
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities
* Greet customers appropriately. Treat all customers in a courteous manner.
* Assists patients with kiosk sign-in, and ensures accuracy of same.
* Contacts clients to obtain patient orders.
* Handles customer inquiries.
* Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
* Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
* Demonstrates organizational commitment and values of Quest Diagnostics.
* Adheres to departmental and company policies.
* Reports on time to work, following attendance guidelines.
* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
* Use established protocols for reporting customer complaints.
* Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
* Completes all required training.
* Assists with stocking of supplies.
* Other duties as required to meet the customer requirements.
* Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
* One year customer service experience
Preferred Work Experience:
* Keyboard/data entry and PC experience
Physical and Mental Requirements:
* Prolonged standing/sitting
* Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
* Talking
* Vision - requires constant mental visual attention to details.
* Walking
* Balancing Bending/Kneeling
* Pushing/Pulling
* Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
* Medical Terminology helpful, not required
Skills:
* Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
* Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
* Demonstrates good organization, communication, and interpersonal skills.
* Capable of handling multiple priorities in a high-volume setting.
* Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
High School Diploma or Equivalent Required
Additional Job Details: Must speak English/Russian
Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
Benefits offered to our workers include the following:
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Client Summary:
Our client works across the healthcare ecosystem to create a healthier world, one life at a time. Our client provides diagnostic insights from the results of our laboratory testing to empower people, physicians and organizations to take action to improve health outcomes.
Job Description
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities
* Greet customers appropriately. Treat all customers in a courteous manner.
* Assists patients with kiosk sign-in, and ensures accuracy of same.
* Contacts clients to obtain patient orders.
* Handles customer inquiries.
* Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
* Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
* Demonstrates organizational commitment and values of Quest Diagnostics.
* Adheres to departmental and company policies.
* Reports on time to work, following attendance guidelines.
* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
* Use established protocols for reporting customer complaints.
* Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
* Completes all required training.
* Assists with stocking of supplies.
* Other duties as required to meet the customer requirements.
* Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
* One year customer service experience
Preferred Work Experience:
* Keyboard/data entry and PC experience
Physical and Mental Requirements:
* Prolonged standing/sitting
* Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
* Talking
* Vision - requires constant mental visual attention to details.
* Walking
* Balancing Bending/Kneeling
* Pushing/Pulling
* Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Knowledge:
* Medical Terminology helpful, not required
Skills:
* Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
* Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
* Demonstrates good organization, communication, and interpersonal skills.
* Capable of handling multiple priorities in a high-volume setting.
* Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
High School Diploma or Equivalent Required
Additional Job Details: Must speak English/Russian
Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
Benefits offered to our workers include the following:
- Medical Insurance
- Vision & Dental insurance
- Life Insurance
- 401K
- Commuter Benefits
- Employee Discounts & Rewards
- Payroll Payment Options
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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