Job Ref: 106345
Category: Member Services
Department: MHP CUSTOMER SUCCESS
Location: 50 Water Street, 7th Floor,
New York,
NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $75,000.00
Salary Range: $75,000.00 - $85,000.00
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Manager of Customer Success Concierge Services will report to the Senior Director of Customer Success. This position will be responsible for daily oversight of customer escalations, ensuring holistic resolution, and supporting the success of facility concierge services. The incumbent will collaborate with matrix stakeholders to continue improving the overall experience of our customers. The successful candidate will provide leadership and guidance to Customer Success Concierge Services staff. Incumbent will assist the Senior Director of Customer Success in the success of Concierge Programs held at various facilities, ensuring plan members are aware of service and growing recognition of program to assist members through recertification process or address plan/benefit services on-site.
Licensure and/or Certification Required
Professional Competencies
#Li-Hybrid