Welcome to Clearway Health- a recognized Great Place to Work and destination organization! We arean award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. AtClearwayHealth, we take great pride in our High Five! Values to provide best in class experiences for ouremployees, ourclients and their patients. We welcome you to follow us onLinkedInwhere you can also learn more about ourcompany,culture,people, andcareers.
POSITION SUMMARY:
This pivotal position serves as the bridge between patients and pharmacists, employing a hands-on approach to deliver top-tier patient care. You will have a strong focus on customer service, serving as a pillar in reshaping both patient care and business excellence. It is more than a mere job; it is an integral component of our specialty pharmacy's growth and success, with a direct impact on the health system's operating margins. In this exciting role, handling specialty patients and their medications is like a skilled craft, much like nurturing valuable sales accounts. It is all about blending top-notch patient service with outstanding business performance, making it a one-of-a-kind and essential part of what we do.
You will provide an unwavering support system for patients, leveraging advanced tools and applications to ensure seamless adherence to medications. The primary objective is to encourage clinic patients to explore the full spectrum of Clearway Health's superior patient care services, enriching their well-being while contributing to the continued success of our business. In this professional setting, you will seamlessly integrate with the clinic team, encompassing doctors, nurses, and support staff. This collaboration establishes essential connections, uniting efforts for enhanced healthcare.
ESSENTIAL RESPONSIBILITIES/DUTIES:
Patient Relationship Development and Client Sales - You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
Sales and Enrollment
Patient Retention
Personnel Responsibilities - You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.
Internal Relationships
External Relationships
Operational Responsibilities - You are technically savvy, a natural problem-solver, and an effective communicator at all levels, both internally and externally.
EDUCATION:
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
EXPERIENCE:
KNOWLEDGE AND SKILLS:
Additional preferred qualifications:
Special Working Conditions (On-call, travel, shift, coverage):
COMPENSATION & BENEFITS:
The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.