| Job Description |
Archstone is a recognized leader in apartment operations with a portfolio concentrated in many of the most desirable neighborhoods in the nation. Our communities reside in Washington D.C., Los Angeles, San Diego, San Francisco, New York, Seattle and Boston metropolitan areas, to name a few. Backed by industry-leading customer service guarantees, Archstone strives to provide great apartments and great service to our customers.
Summary
Manages and oversees all training efforts for the Northeast Region - which includes Boston, MA and New York. Works closely with the Vice President of Operations and the Operations Managers to assist with training needs. Works closely with the Vice President of Training, National Training, Accounting and Human Resources to assist with training needs, new products, new initiatives or reinforcing policies and procedures.
Job Description
- Manages the design and implementation of on-boarding new hires in the region.
- Develops and conducts ongoing professional training for site and corporate associates.
- Works with the Site Manager to manage and monitor the work performance of site teams.
- Ensures quality education in several areas including new hire orientation, Leasing Essentials, Customer Service, and Leadership for all levels of the organization.
- Supports all Archstone policies and regulations.
- Ensures smooth rollout of new corporate initiatives.
- Works on the Acquisition Team once a community is purchased in the region.
- Consults with Operations Managers and Site Managers concerning best practices.
- Recommends, develops and implements changes in systems and procedures to promote greater efficiency, cost savings and other benefits to the Company.
- Works with the Operations team to create new programs and initiatives.
- Ability to execute ideas so that business goals and needs for the market are met.
- Directly supervises associates in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, coaching, planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Requirements
- Bachelor’s degree from a four-year credited College or University is required. Five years or more management and training experience in the hospitality or customer service industry.
- Strong presentation and facilitation skills are required.
- Strong computer skills required.
- Supervisory and management experience required.
- Demonstrated achievement implementing customer service initiatives.
- Strong organization skills.
- Exceptional customer service skills both internally and externally.
- Strong communication skills, both written and verbal.
- Strong sense of accountability.
- Skills with Leadership, Customer Service and Sales Training preferred.
- Intermediate Outlook, MS Word, PowerPoint and Excel skills. SharePoint and WebEx experience a plus.
- Ability to travel frequently (estimated 30-40%) to regions supported is required. Regional and National meeting attendance is required. Time in other regions during on boarding or team meetings is also required.
Why You’d Want This Job
- Great opportunities for advancement with a well-respected national company
- Excellent benefits, including comprehensive health care, 401(k) with company match and rent discounts
- Paid vacation and 11 paid holidays, including Martin Luther King Day and President’s Day
- Upscale work environment
- Culture that respects work-life balance
- Fun group of people in a real team atmosphere
To learn more about Archstone, visit our website at ArchstoneApartments.com.
Archstone is an Equal Opportunity Employer. As a condition of employment, a satisfactory hair follicle drug test and background check are required.
Make your talents known! Apply today! |
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